Frequently Asked Questions
Everything you need to know about our premium meat and seafood delivery.
Where does Good Chop source its meat and seafood?
All our products are sourced exclusively from American family farms and fisheries. We prioritize high-quality standards, ensuring our beef, pork, and chicken are born and raised in the USA.
How is my order packaged to stay fresh?
Your order is packed in an insulated box with dry ice to ensure everything stays frozen during transit. We recommend unpacking your delivery and placing it in your freezer as soon as possible.
Can I customize the items in my box?
Absolutely! You have full control over your box contents. Before each delivery deadline, you can log in to your account and select the specific cuts of meat and seafood you want for that month.
What is your policy on antibiotics and hormones?
We are committed to purity. All our meats are free from added hormones and growth stimulants. Our chicken and pork are raised without antibiotics, and our beef is grass-fed and grain-finished for optimal marbling.
How do I skip a delivery or cancel my subscription?
You can skip a week or cancel your subscription at any time through your account settings. Just make sure to make any changes before your weekly lockout date to avoid being charged for the next shipment.
What should I do if my box arrives damaged?
Customer satisfaction is our priority. If your order arrives damaged or if there are issues with the temperature upon arrival, please contact our support team immediately for a replacement or a refund.