Returns & Exchanges
Due to the perishable nature of our high-quality meats and seafood, we cannot accept physical returns; however, if you are not 100% satisfied with your order, we are committed to making it right through a refund or credit.
Inspect Your Delivery
Upon arrival, please check your items to ensure they are frozen or cool to the touch and that the vacuum seals remain intact.
Document Concerns
If you notice any damage or quality issues, take clear photos of the product and the shipping label within 7 days of delivery.
Contact Support
Reach out to our customer experience team via our website contact form or email with your order number and any supporting documentation.
Resolution
Our team will review your claim and issue a full refund, partial refund, or account credit to ensure you only pay for what you love.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing